Participant Guide 📙
Below we describe how to connect and be able to watch a Univid webinar or broadcast. Common questions and troubleshooting and last but not least, the requirements in order to participate.
Connect to Univid
Make sure to have received a link to access the webinar or broadcast, the link is normally sent via email to you.
Upon clicking the link, fill in a name and possibly other information.
You will now be able to see the webinar / broadcast.
Note that if you are asked to fill in an email, this email is the email where you will recieve a confirmation email of your sign-up and a quick access link making you not needed to fill in your information when entering again.Guide: make sure you are on the correct link
Seeing: Event will start soonEverything is in place on your end. Give the host some more time, perhaps contact the host and ask if the start time is postponed. There is no audioMake sure the video player is not muted, move the mouse cursor or tap the video box to bring up the video box menu. In the menu there is a speaker icon, make sure it's not muted. The video image is freezingMost likely the internet connection is weak on your side. Try to change location or plugging in an internet cable. Can't enter fullscreenIf you do not see a bottom menu once the event is live, and are browsing in from a phone or tablet, press the video image. Once you see the bottom menu for the video image, you should be able find the fullscreen button in the bottom right corner of the screen. For further clarification, check out this video. I cannot enter Univid or see the video while others canSwitch off your VPN, restart the webbrowser and connect again. If are not able to turn off the VPN. Contact your IT-department for a proposed solution. Use the support chatWhile in a session, there is to the bottom left corner a ?, by clicking the ? you will be able to chat with the Univid support and we can help out with your issue.
What you need
✅Internet✅Computer / Smartphone✅A link to the webinar or broadcast✅Speakers or headphones
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